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Customer Service: Ordering

Notice: Please note that there is no shipping over the summer and we will be in the office only periodically.   Orders may be placed for pick up, but please be aware that it may take many days for the order to be processed.

Payments

Accepted methods of payment are Visa, Mastercard and American Express for online chocolate orders. Payment must be received before delivery. There is currently no HST charged on any orders.

In order to be as eco-friendly as possible, we no longer send a copy of the invoice with orders. To view or print your invoice, please access your account on the website.

Order Cancellation

Orders may be cancelled at no charge by email or telephone only if the order has not yet been shipped. If your order has already been received by the shipping company, you will be given a refund minus any shipping costs incurred as well as a 25% restocking fee. See our refund policy for more information.

Credit Disputes

If a credit charge is disputed and A Taste For Chocolate is found not at fault, customers will be charged $20.00 to cover bank fees.

Refund Policy

A Taste For Chocolate ensures that all merchandise is in good condition before shipping. No products past the best before date (except advertised discounted items) are sold, and items are packaged to ensure safe delivery. If you receive an item damaged due to the actions of the shipping company, please contact the shipping company responsible for the delivery. Please let A Taste For Chocolate know if you have any problems, and we will do our best to resolve the situation with the shipping company to your satisfaction.

A Taste For Chocolate takes no responsibility for packages left unattended. Chocolate left outside can become easily damaged by temperature changes such as extreme cold, heat and humidity. A signature is required upon delivery and it is suggested that packages be delivered to your work address if you are not sure that someone will be at home to accept delivery. If the shipping company is instructed to leave the package somewhere without a signature, A Taste For Chocolate assumes no responsibility for the condition of the chocolate.

If you were not satisfied with an item that you purchased and request a refund, please return the merchandise in its original, unopened condition within 1 week of delivery, with an attached note explaining the reason for return. Merchandise should be packed securely in a box to avoid damage to the chocolate. Entire orders returned should have a written note attached to the package explaining the reason for refusing shipment. In the case of an entire order return, the original package and all of its contents including the shipping label should be returned in the exact condition that it was shipped in. A credit will be applied to your account for the amount of any undamaged returned merchandise, minus a 25% restocking fee. If an item or order is returned due to errors made by A Taste For Chocolate, a full refund will be given, including shipping costs. As chocolate is a perishable food item, and damaged chocolate cannot be resold, no refund will be given for items that are returned damaged in any way.

If a package is returned by the shipping company for incorrect address or recipient not in, we will make every effort to contact you to make corrections and resend the package. If the incorrect address was due to an error on the part of A Taste For Chocolate, we will cover the costs of reshipping the package. However, if A Taste For Chocolate was not at fault and we were given incorrect information, any additional charges for reshipment will be charged to the customer.

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